Our terms & conditions apply to each order. Please read carefully before placing an order. In accordance with English Law, any dispute between us will be resolved exclusively through the courts of England and Wales. These terms and conditions are not deemed to affect your statutory rights.
By using this site you are agreeing to these terms and conditions.
All Payments are carried out through Paypal. Payment must have cleared before any item can be sent.
We offer same day dispatch on all orders placed before 2pm on working days. All UK items are sent via Royal Mail First Class Delivery (1-2 working days). We also offer Special Delivery at a cost of £9.99- this delivery option is tracked and requires a signature and is guaranteed to arrive the next working day before 1pm. We do not ship orders on weekends, holidays or public holidays. Items may experience slight delays during busy periods such as Christmas, Bank holidays or due to adverse weather conditions.
Although Royal Mail First Class aims to arrive the next working day, delivery dates are estimated and can on occasion take longer. If your item has not arrived within 5 working days please contact us and we will resolve the matter and contact Royal Mail.
When more than one item is purchased we will send your item via First Class Recorded Delivery which will require a signature upon delivery.
If an incorrect delivery address has been given we may charge an admin fee equivalent to the shipping charge plus handling to allow reshipping of the order (as long as the item has been returned to us through the postal company). This admin fee will be charged even if the customer requires a refund.
UK- Standing 1st class delivery- FREE
UK- 1st Class Recorded Delivery- FREE (when purchasing more than one item)
UK- Special Delivery Guaranteed By 1pm Next Day- £9.99
International Delivery- Tracked/Signed Delivery (dependant upon country)- £8
We aim to offer full customer satisfaction. We offer 30 day money back guarantee, if for any reason you are unhappy with your item we will issue a full refund for the returned item to your original payment method. If your item is faulty we will exchange with a replacement. Or if you change your mind we are happy to exchange the item to a different item of your choice.
When sending items back to us we recommend using first class recorded delivery, we can not be help responsible for any items that get lost in the transit on the way back to us. Please pack the item securely ideally in a padded envelope with the correct stamps.
Unit 22 Dunstall Hill Trading Estate
In order for us to locate your order and handle in a timely matter, when returning an item please always include the following information:
Your Full Name & Full Delivery Address
Your contact telephone number
Your Order Number
Reason For Return
Whether you require a refund or an exchange
If exchanging please note the product name, product code and size you would like to exchange for
Products, Prices & Content
Whilst we try to ensure all of our product images are as true to life as possible, due to technical limitations and lighting some product colours and designs may vary.
All prices shown are in Pound Sterling (GBP). We can also accept orders in: Pounds Sterling, Euro, US dollar. Prices in other countries are approximated but may vary slightly depending on exchange rates.
Specifications, product descriptions and prices are all checked to the best of our ability, whilst every effort has been made to ensure the information provided is accurate. No responsibility will be accepted for errors or omissions. Please note your country may charge a fee for any currency conversions taken place.
We reserve the right to alter our prices and specifications without notice.
We offer 30 days return policy from receiving the item. If for any reason you are unhappy with your item please return it to us in secure packaging and we will issue a refund or offer an exchange. Please note we will not refund original shipping costs or your return postage.
Refunds will be issued using the original form of payment. Exchanges are also offered but are subject to availability and you are responsible for paying any differences in price if applicable.
After the first 30 days- we will still accept returns if the items are new and unused with a copy of the original invoice. We will not refund shipping costs or your return postage costs.
We offer 60 day guarantee for any orders that are faulty or become faulty within this time frame. This is subject to normal wear and tear and under normal and proper use of the product.
Please note- Magnetic Copper Bangles have plating that will begin to wear off, copper will turn the wrist green, these do not classify as faults and we have the right to reject a return on these grounds. Please note Magnetic Copper Bangles plating will begin to wear off quicker when the bangle is exposed to water, detergent or harsh chemicals. Products are not guaranteed against persons with a metal allergy.
All of our products are Nickel & Lead free. If you experience a mild reaction or skin irritation this may be caused by other factors and can be easily resolved. Jewellery can cause skin irritation for a range of different reasons including exposure to chemicals, perspiration, water, fragrance, tarnishing, corrosions and product build up. The problem can be solved by regulatory removing jewellery and cleaning your item using a damp cloth. When magnetic jewellery is exposed to water or moisture this can cause the epoxy coating to begin to wear off which will expose the metal in the magnets and if your skin is hypersensitive may cause a reaction. This can be resolved by coating the magnets with clear nail varnish.
Complaints, Queries & Feedback
If you have any complaints, queries or feedback on ways we can improve please contact us: firstname.lastname@example.org. Alternatively you can contact us via the instant chat button on our website. We aim to reply to all emails within 24 hours.
We will never sell or share your information or personal details with anyone. We use a secure socket layer to ensure your details are safe and fully encrypted ensuring they cannot be accessed by third parties. You can see from your browser you are on a secure website by the padlock icon that will appear in the URL bar when you log on to our website. All payment transactions are carried out securely via Paypal. If you do not have a Paypal account you can pay using your credit/debit card through Paypal’s encrypted online payment service.
We will collect and store any personal date that you may volunteer whilst using our services such as: information provided when placing an order, joining our email newsletter or mailing list. The type of information we will collect includes your name, address, contact number, email address and order details. We store all information securely and we will never pass your information on to any third parties. The data we collect about you will be used firstly to fulfil your order and secondly to keep you up to date with products, services and promotions including sales and special discounts. We may also use your information to contact you for market research proposes by email, phone or mail. You can opt out of this at any time by contacting us.
If you chose to subscribe to our newsletter you are agreeing to the collection of your data. You can Opt out at any time by unsubscribing.
Health & Safety
We do not claim to offer medical advice. The products sold on this website are not sold to replace any existing medication or treatment. We do not make medical claims for curing health conditions. All Magnetic Products are NOT recommended as suitable for the following:
Anybody with a pacemaker or electrical implants
People with an insulin pump
On any fresh or open wounds or cuts
Please keep all magnetic products away from Children
Keep magnets away from electrical appliances and other magnetic goods as they may get damaged. This includes credit cards.
Disclaimer: We do not make medical claims. We do not diagnose medical conditions or prescribe medical devices or medicines. Customers must not use these products as medical substitutes and we always advise to ask your doctor or medical professional before using any products.The products sold are not sold as medical devices. We make no implied claims for cure, treatments or mitigation of any physical conditions by magnetic products sold in this website.
All contents in this website are property of Magnatural Health. Contents, trade marks and other publications from Magnatural Health are owned or licensed by Magnatural Health.
Magnatural is trademarked name.
We reserve the rights to change prices, specifications, sizes at any time without any notice.